Terms & Conditions

This page contains information on the terms and conditions that apply to all of your purchases from All Chilled. Please read through them carefully before placing your order.

1) Title to all goods remains with All Chilled until all monies payable in accordance with the invoice has been paid in full. All Chilled reserves the right to repossess all unpaid merchandise without the necessity of any legal actions. Any invoice discrepancies must be reported within seven days of the invoice date, otherwise the invoice shall be binding without change. The Purchaser is responsible for inspection of all products upon receipt and notifying All Chilled of any problems within two working days.

2) All prices, products, specifications, and services are subject to change without notice. Specific customer specifications must be received in writing prior to purchase. Reasonable efforts have been made to compile these product listings as completely and accurately as possible, but there may be typographical mistakes or errors in the content. All Chilled does not guarantee the accuracy of the information contained on this website. Deliveries and handling are included in the prices shown. Quantities are limited and are available while supplies last. Goods are not sold on a trial basis. Customers should check specifications and suitability before ordering.

3) Goods will not be released until cleared funds have been received.

4) In most cases the customer can request an express or economy delivery throughout the UK mainland*. All Chilled cannot be held responsible for products which are out of stock or for any delays in delivery. Every effort shall be made to advise the customer of any delays as soon as possible. Delivery does not include unpacking, positioning, erecting or start up. Estimated delivery times cannot be guaranteed. Please check goods for damage and sign the delivery note accordingly. Once goods have been moved damage claims cannot be considered. Claims received for damaged goods on delivery where the delivery note does not indicate damages shall be void. Not checked or similar wording is not acceptable. In the event of damage, a copy of the delivery not signed by the recipient and confirmed by letter to us within five days is required for a claim to be considered. Packing material and the item must be kept for our insurers to examine.
Delivery prices are confined to the UK mainland. Delivery charges to Europe and the rest of the world are available via email. Goods received over 5 working days cannot be returned or monies refunded where there is no fault found with the product. The product is classed as a delivery the moment the product has left a warehouse/ storage location. In the event of cancellation once goods have started the delivery journey even if the customer does not receive the goods the restocking fee will apply.

5) All Chilled makes no warranties with respect to the equipment. It is understood that all warranties, expressed or implied, including but not limited to warranties or merchantability and fitness of a particular purpose, except as may be offered by the manufacturer are especially excluded. Parts are sold with parts only warranty unless agreed in written confirmation from All Chilled. Quotations for labour warranties can be provided upon request. All Chilled cannot be held responsible for warranties where installations have been carried out by any person other than All Chilled. Any products found faulty on delivery or within the specified warranty period shall be repaired or replaced at the discretion of the manufacturer. Any products returned for whatever reason shall incur a 25% restocking fee, collection charge and bank charges of 2.5%.
Warranty logos displayed per product are guidance only and are subject to manufacturers and suppliers changes without prior notice.

6) It is the responsibility of the customer to ensure that they are ordering the correct product(s) for their requirements. The product listings indicate the vendor product numbers so that customers may contact vendors if they require specific product information. Refunds for return merchandise will be at the current price or the price at which it was purchased, whichever is the lower, less the collection charge and 25% restocking fee. A £120.00 collection charge will apply if All Chilled arranges a separate collection of the goods. Goods must be returned in the original packaging with unused original manuals, proof of collection/ return delivery must be obtained.

7) The following rules apply:
Policy A – Where a customer has cancelled an order before the goods have been dispatched– full refund will be issued minus bank charge of 2.5%.
Policy B- Where the customer cancels an order and the goods have been dispatched or have already received the goods – 25% restocking fee the charges in Policy A will be deducted from the original invoice value, delivery and collection charge.
Policy C – Where the customer cancels the order after receipt of the goods and there is no fault found with the goods- collection charge will apply together with the charges within Policy A & B.

8) All Chilled do not accept any posting or sending of illegal, harmful, or defamatory content on the website any such content will be removed immediately.

9) All Chilled is not responsible for import duties or compliance with local laws.

10) No liability is assumed by All Chilled for damages and or injury resulting from use of products supplied by The Company. In no event will All Chilled be liable or indirect or consequential damages whatsoever resulting from loss or use, products profits arising out of in connections with the use or performance of The Company or products supplied by The Company.

11) All Chilled disclaims liability for content or performance of this website.

12) All prices are subject to alteration without prior notice. All prices exclude VAT. Orders cancelled may incur a charge. Cancellations must be received in writing. All goods are sold subject to our standard conditions of sale.

13) We try to ensure that all information and details on our website are accurate. However, any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other documentation or information issued by All Chilled shall be subject to correction without any liability on the part of All Chilled.

14) We accept no responsibility for any loss suffered which may arise from reliance on the information or materials contained in this website or other external websites which may be linked to this website from time to time. Any link between this website and any other website is not to be construed in any way that All Chilled endorse the proprietor persons or organisations featured on or the content of such other website.

15) The copyright and all other rights in our website are owned by All Chilled and their parent company Dispensesolutions.co.uk. Permission is granted for the downloading and temporary storage of one or more pages of this website for the sole purpose of viewing on a personal computer or monitor but must not be used for any commercial purpose. Save as above the reproduction, re-transmission or permanent storage of the contents of this website is prohibited without the prior written consent of All Chilled.

16) If you wish to create a link between this website and any other website you must obtain our prior written permission which we may withhold without giving reasons or make subject to any conditions we require at our absolute discretion.

17) These terms are governed by the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the English courts.

18) Any variation to these terms (including any special terms and conditions agreed between the parties) is inapplicable unless agreed in writing by the parties.

19) Personal information will not be passed on to any third party for any reason unconnected with your purchase through Fridgesolutions.co.uk.

None of these terms affect your statutory rights as a consumer with reference to the Consumer Protection (Distance Selling) Regulations 2000 also Electronic Commerce (EC Directive) Regulations 20


Terms and Conditions PPM
A.      Planned and/or routine maintenance services provided under this Agreement will be performed during normal working hours.
B.      The guarantees and services provided under the scope of this Agreement are conditioned upon the customer operating and maintaining systems/equipment. The Customer will do so according to industry accepted practices and in consideration of our recommendations.
C.      The customer will provide and permit reasonable access to all covered equipment.  All Chilled will be allowed to start and stop equipment as necessary to perform its services and be permitted use of existing facilities and building services.
D.      This proposal assumes that all pieces of equipment are in proper operating condition.  All Chilled shall inspect and report to the customer any malfunctions and defects within thirty (30) days after commencement of the contract.
If the equipment cannot be operated within the thirty (30) day period due to seasonal conditions or other factors beyond our control, the period for initial inspection will be extended for a mutually agreed upon period.
Upon completion of the inspection, it shall be the responsibility of All Chilled to make recommendations and to assist the customer in restoring the equipment to proper operating condition.
However, all of the restoration costs shall be borne by the customer unless otherwise stated in this proposal.  Any piece of covered equipment will be excluded from liability if the reported recommendations from the inspection are not accepted and repair work not performed.
E.      It is agreed that the repair, replacement, and emergency service provisions apply only to the functional internal components and parts of equipment listed in Appendix 1. 
F.       Any repairs or services resulting from power failures, freezing, roof leaks through curbs or equipment, or air side corrosion will be paid for by the customer in accordance with All Chilled's current established rates.
G.      In the unlikely event of failure to perform its obligations, All Chilled’s liability is limited to repair or replacement, at its option, and such shall be the customers sole remedy.
Under no circumstances will All Chilled be responsible for loss of use, loss of profits, increased operating or maintenance expense, claims of the customer tenants or clients, or any special, indirect, or consequential damages.
H.      The Agreement does not include responsibility for system design deficiencies, such as, but not limited to, poor air distribution, water flow imbalances, etc.  It does not include responsibility for system, equipment, and component obsolescence, electrical failures, unserviceable equipment, and operating the system(s).
I.        All Chilled will not be liable for delays or failure to obligate due to fire, flood, strike, lockout, freezing, unavailability of material, riots, acts of God, or any cause beyond reasonable control.
J.      All Chilled is not responsible for the removal or disposal of any hazardous materials or any cost associated with these materials unless otherwise noted in this Agreement.
K.       The Agreement does not include repairing any damage resulting from improper/inadequate water treatment or filter service not supplied by All Chilled.
L.      This Agreement does not include any services occasioned by improper operation, negligence, vandalism, alterations or modifications, abuse or misuse, or repairs to equipment not performed by All Chilled.  Also excluded is the furnishing of materials and supplies for painting or refurbishing equipment.
M.     All Chilled shall not be required to furnish any items of equipment, labour, or make special tests recommended or required by insurance companies, government or other authorities except as otherwise included in this Agreement.
O.     In the event either party must commence a legal action in order to enforce any rights under this contract, the successful party shall be entitled to all court costs and reasonable attorney’s fees as determined by the court for prosecuting and defending the claim, as the case may be.
P.       All chilled shall not be liable for the operation of the equipment nor for injuries to persons or damage to property, except those directly due to the negligent acts or omissions of its employees, and in no event shall it be liable for consequential or speculative damages.  It shall not be liable for expense incurred in removing, replacing, or refinishing any part of the building structure necessary to the execution of this agreement.  It shall not be held liable for any loss by reason of strikes or labour troubles affecting its employees who perform the service called for herein, delays in transportation, delays caused by priority or preference rating, orders or regulations established by any government authority, unusual delays in procuring supplies, or for any other cause beyond its reasonable control.
Q.      Only All chilled’s personnel or agent are authorized to perform the work included in the scope of this agreement.   All Chilled may, at its option, cancel or waive its obligations under this agreement should non-authorized individuals perform such work.
R.      This agreement and all rights hereunder shall not be assignable unless approved by All Chilled.
S.       In the event of additional freight, labour, or material costs resulting from the customer's request to avoid delays with respect to equipment warranties, or accelerated delivery of parts and supplies, the customer agrees to pay these additional costs at the current established rates set by All Chilled.
T.      All Chilled’s scope of work shall not include the identification, detection, abatement, encapsulation, or removal of asbestos or products or materials containing asbestos or similar hazardous substances.  In the event that All Chilled encounters such material in performing its work then All Chilled will have the right to discontinue work and remove its employees until the hazard is corrected or it is determined no hazard exists.
U.      This agreement contains the entire Contract and the parties hereby agree that this Agreement has been agreed  to and the entire agreement is then accepted and approved by an authorized person for both parties. No statement, remarks, agreement, or understanding, oral or written, not contained herein, will be recognized or enforced.
V.    Should the contract be cancelled without due cause, the customer shall pay All Chilled 25% of the annual price in addition to any previous amount paid.
All Chilled is a trading name of Dispense Solutions Ltd.