Thank you for visiting our website. To ensure that you feel safe and happy while visiting our website, the following information gives you a comprehensive guide on what we do with your personal data. This data privacy policy is designed to inform you about how we collect, use and transfer your personal data.

Privacy Policy

Dispense Solutions Limited Limited trading as All Chilled
Unit 47
Eldon Way
Paddock Wood
TN12 6BE
Telephone Number: +44 01622 873163
VAT Number: GB 822155064

All Chilled is committed to protecting your privacy. This policy explains how we will handle the personal information you give us, why we collect such information and what we learn about you from your visit to our website.

By using this website, you signify your assent to this policy. If you do not agree with this policy, you must immediately stop using this website.

All Chilled is registered on the public register of data controllers maintained by the Information Commissioner. We work strictly in line with the Data Protection Act 1998 (as amended).

Information Collected and the purposes for which it is collected
We collect personal information of our users in two ways:

  • Through registration and information that we request that you enter on certain pages on the website; and / or
  • Through cookies (for more information about cookies, please see below).

We may ask you for your name, age, street address, city, postcode, mobile telephone number, email address, comments, suggestions or other information relating to our website, our products or services, or the company. In addition, other specific types of information may be requested in connection with product updates, news, other promotional offers or other marketing efforts. Our purpose in gathering this personal information is to:

  • Use it within All Chilled as we continue to work on providing a better service (this use is only with respect to your comments or suggestions);
  • Or send you current mailings or other marketing information about our companies in which we think you would be interested through email / mail / SMS messaging (if you have given us permission to do so when you have registered with us.)

All Chilled and its agents will retain your personal information only as long as necessary for fulfilment of the purposes described above or as required by law.

You will be able to unsubscribe from receiving marketing information from us, by simply texting back “stop” or emailing back “unsubscribe” at any time to any text marketing message or by following the ‘unsubscribe’ link in the e-mail marketing we send to you. Alternatively, you may send us a request using the contact details at the bottom of this policy.

Please note that if you opt not to receive promotional messages from us, we will still continue to send you information that relates to any account you may hold with us, or any business relationship you may have with us, such as a request you have made for or about our goods and services (such as transactional messages about news in which you may have entered).

User rights
As a user you have the right to request information on the data we store concerning you as well as the purpose of storage. In addition, you have a right to demand that incorrect data are being corrected and data which are inappropriate or no longer needed are being deleted. You also have the right to request from us to restrict the processing of your data as well as the right to data portability. If personal data is collected according to Art. 6 (1) (f) you have the right to object, on grounds relating to your particular situation, at any time to processing of personal data. We will no longer process the personal data unless we demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of you or for the establishment, exercise or defence of legal claims. For information, requests, and suggestions regarding data protection, please do not hesitate to contact us.

Cookies and website tracking technologies
Cookies are small pieces of data being placed on the hard drive of a visitor’s device. With the help of cookies you can store information for a certain period of time and identify the user’s device. For a better user guidance and an individual representation of performance we use permanent cookies. We also use so-called session cookies which are automatically deleted once you close your browser. You can set your browser to inform you of the potential downloading of cookies, thus ensuring that the usage of cookies is transparent.

We are processing your personal data according to Art. 6 (1) (f) GDPR for the legitimate purposes noted above. This website uses cookies to remember that you have passed the age check and also uses Google Analytics. You may exclude the use of these tracking technologies by selecting the appropriate settings on your browser. You may also adjust the settings of your browser in such a way that the browser informs you about the use of cookies on your device. Be aware that in this case it may occur, that you may not be able to use all functions of this website.

Social Media
All Chilled operates official Twitter, Instagram, LinkedIn & Facebook pages under the URL  & Besides these feeds, no further data processing is conducted. If you give us information about yourself, e.g. by commenting on conetnt, we will never use or process your data for any other purposes than your participation through these feeds. We have no influence on how personal data is processed by Twitter & Facebook. Information on purpose and extent of the data processing by the social media operator as well as your rights and data protection settings can be found on the operators websites. Please be aware that Twitter & Facebook utilise tracking technologies: It cannot be ruled out, that Twitter and/or Facebook may use your personal data, to track and analyse your habits, personal relationships or your personal preferences.

We adopt technical and organisational measures to protect your data as comprehensively as possible. In addition to the commitment of our employees to secrecy and a careful selection and monitoring of our service providers, we also secure our operating environment adequately.

To protect your data against unwanted access, we use data encryption. Data collected from this website will be passed between your computer and our server and vice versa via the internet using data encryption in transit technology. We will not use encryption if you exchange only generally available information with us. Data stored in our database is encrypted using data encryption in storage technology by using 256-Bit AES encryption.

Do not track
"Do Not Track” is an opt-in browser setting that enables users to opt out of tracking by websites they do not visit, including analytics services, advertising networks, and social platforms. You can adjust the settings on your browser and opt-in to “Do Not Track”. Once you have done this, a “Do Not Track” request will be sent when you access a website from your browser, and your user activity is no longer tracked.

Transfer to third parties
We may disclose your personal information to third parties such as our members, our professional advisers, our external and internal service providers that provide services to us (such as distribution of newsletters, IT hosting and market research). We may disclose your personal information for the purposes set out above and only for specific purposes according to the relevant data protection laws. Those service providers are bound to process your personal data only on our strict instructions and when they can offer adequate technical and organisational measures to protect your data.

We may also disclose your personal information if it is required or authorised by law, where disclosure is necessary to prevent a threat to life, health or safety, or where we are otherwise permitted by the relevant data protection laws.

Data Privacy
For questions, comments or complaints, please contact us:

Managing Director
Dispense Solutions Limited
Phone: +44 01622 873163

If you are concerned that we have not complied with your legal rights or applicable data protection laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Data Protection Authorities, The Information Commissioner's Office.

We will deal with complaints as follows:

  • Step 1: Let us know. If you would like to make a complaint, you should let us know by contacting our Team.
  • Step 2: Investigation of complaint
  • Your complaint will be investigated by our Team.
  • A response to your complaint will be provided in writing within a reasonable period (one month in principle, but we may inform you should we need more time to process your request).
  • Step 3: Contact Data Protection Authority
  • We expect that our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may also contact The Information Commissioner’s Office

Helpline: 0303 123 1113

Complaints to All Chilled must be made in writing;
All Chilled
Unit 47
Eldon Way
Paddock Wood
TN12 6BE
Telephone Number: +44 01622 873163

Any complaints or correspondence in relation to this Privacy Policy should be sent to our Offices.
Thank you for visiting our website.
Effective Date: This policy was last updated on 1st May 2018.

© 2018 All Chilled, all rights reserved